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Hello, how can we help you?

Are you having a problem with Shelblock or just want to learn more about the ad blocking software?

Our frequently asked questions are there to answer the questions you ask us most often.

If you are wondering if Shelblock protects your data, if it is an antivirus program or if the tool can be used on your operating system, click on the relevant topic to find out the answer!

For any other request about Shelblock and its services, send us a message using the contact form.
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About Shelblock
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Frequently Asked Questions

About Shelblock
What is Shelblock?

Shelblock is computer ad blocking software. Available for Windows (versions 7, 8, 8.1 and 10), it ensures safe and peaceful browsing.

By installing Shelblock for free, you are immune to system-wide ads and trackers. The software blocks intrusive windows trackers and cyber threats like malware and intrusive trackers to protect your privacy.

Unlike traditional ad blockers, Shelblock can be used without extensions. You only need to install it once to protect your system anywhere and anytime.

Choosing Shelblock means countering web trackers but also always keeping your data private with a single program !

Which browser(s) can use Shelblock?

Shelblock works with all browsers, regardless of the versions (Chrome, Safari, Firefox, Opera, Internet Explorer, Edge, etc.).

To install it, you only need to use a recent version of Windows (7, 8, 8.1 or 10).

How does Shelblock stand out from other ad blockers?

Shelblock is not just an ad blocker as it works as a complete protection system.

Besides ads, Shelblock also protects your personal data by blocking cyber threats. It also lets you know precisely which software and applications on your system pose threats.

In the Statistics tab, Shelblock gives you the number of data blocked on these trackers as well as the data you save by using the software.

Is Shelblock an antivirus program?

Shelblock is not an antivirus program and cannot remove viruses from your computer. It is software that blocks ads and trackers from your entire system.

To learn all about the features of the anti-ad software, see our article on 5 reasons to download Shelblock.

Is shelblock free?

Shelblock is a freemium software. So it is possible to use it for free, but also by paying for a version with more features.

The free version allows you to block ads on all your browsers. It offers the ability to have secure browsing that includes privacy protection and tracker blocking.

The paid version blocks all ads on your computer. It stops ads on streaming services like Youtube or Twitch and also on music services like spotify and deezer. In the same way, ads on social networks (Facebook, Twitter, Pinterest and linkedin) are blocked.

Secure browsing is significantly enhanced for the premium version with threats and scams, malware and cryptojacking sites blocked.

Finally, the Parental Control feature allows you to secure your children's online environment. For example, Shelblock Parental Control will filter out inappropriate search results, block malicious sites such as pornographic sites, gambling sites or even those selling weapons.

As a parent, you can access the settings to customize the control. You will also be able to add sites to block.

Configuration
How to configure Shelblock?

Once downloaded and installed, Shelblock software activates by default to protect your computer from ads and trackers.

You only need to have a recent Windows system (versions 7, 8, 8.1 or 10) to get it.

To do this, download Shelblock and double-click on the .exe file to start installation. In the window that opens, select the installation directory you want (by default /Program Files), accept the privacy policy and click on the green "Continue" button.

Once installation is complete, no further action is required to use Shelblock!

You can also customize the ad blocking (in the "Filters" tab) by specifying sites and applications in the whitelist and blacklist.

In the "Settings" tab, you can enable or disable ad blocking and the protection of your privacy (to stop spying on your browsing activity).

How do I disable Shelblock on a site or application?

Shelblock blocks all ads on your computer. However, you may want to disable Shelblock on a site or application. To do this, simply access the site in question and go to the control button at the bottom right to uncheck the protection.

This button is invisible so as not to disturb your browsing, but when you move the mouse over it, it reappears. If ever this button is still too present, you can disable it in the application settings.

When you disable the protection on the control button, the site or application is added to the white list. You will find this whitelist in the application's filters tab and you will be able to disable Shelblock on additional sites or software.

Please note that reactivating Shelblock on a site or application is not done automatically. You can reactivate it by doing the reverse of the steps that are explained just above.

Finally, it is also possible to disable Shelblock on your entire computer in the "Dashboard" tab of the software."

Contact us
How do I contact the Shelblock team?

It is possible to contact Shelblock at the email address contact@shelblock.com, or via our contact form available on the website here

Please feel free to contact us, we will be happy to talk with you. We will try to answer you as soon as possible.

Features
What if ads still appear on my computer?

Shelblock was launched in November 2019 with the goal of removing ads for Internet users and protecting them from online scams.

We are improving our software every day with the aim of satisfying our users' expectations as much as possible. However, it is possible that some websites or applications you would like to block are not yet in our predefined lists and therefore continue to show ads. In this case, we have two options:

  1. you can add the domain you want to block to the blacklist available in the Filters tab of the software.

  2. You can send us an email to contact@shelblock.com with the URL or name of the application where you see ads. We always take into account the feedback of our users and try to update our software very regularly according to them.

How do I change ad and tracker blocks?

It is possible to customize Shelblock by managing the ad and tracker blocks a la carte.

All users have access to this feature even if they are not premium.

For the latter, we have implemented the advanced blocking which will allow to customize the premium features of Shelblock. It will then be possible to manage the blocking of premium applications such as Youtube and Twitch, or to block certain features such as the one that allows blocking phishing sites.

These blocks can be modified inside the application in the "Block" tab. Simply uncheck the options you no longer wish to have.

How to view blocking statistics?

Your blocking statistics allow you to find the number of ads, the number of bugs blocked or the data you save while using Shelblock.

All these statistics are available by application and since the beginning of your use of Shelblock.

You can view this data within the application in the "Statistics" tab and reset it whenever you want.

Shelblock Premium
How do I cancel my premium subscription?

Your Shelblock subscription is cancelable on the software in the My Subscription tab.

It can also be cancelled by deleting your Shelblock account. The subscription will end on the anniversary date of the subscription.

To delete your account, simply go to the website or app in the "My Account" tab.

How to become a premium user?

Shelblock software is a freemium software. This means that a premium version is available. This version allows you to block all ads on your computer. It stops ads on streaming services like Youtube or Twitch and also on music services like Spotify and Deezer. Similarly, ads on social networks (Facebook, Twitter, Pinterest and Linkedin) are blocked.

Secure browsing is significantly enhanced for the premium version with threats and scams, malware and cryptojacking sites blocked.

Finally, the Parental Control feature allows you to secure your children's online environment. For example, Shelblock Parental Control will filter out inappropriate search results, block malicious sites such as pornographic sites, gambling sites, and weapons sales sites.

As a parent, you can access the settings to customize the control. You will also be able to add sites to block.

To go premium, simply download Shelblock and take advantage of the 14-day free trial.

Once this trial period is over, you will be able to upgrade to premium and enjoy all the features indefinitely.

Privacy
Is my personal data protected with Shelblock?

Your personal data is always protected with Shelblock.

This is one of the priorities of our team. Shelblock was created to protect your data and privacy by blocking all ads and trackers that attempt to harm your privacy.

In addition, none of your personal data or information is saved when you install the ad blocker.

To learn more about data protection with Shelblock, see our [/en/info/privacy-policies](Privacy Policy).